Refund Policy

Clear terms for our services to ensure fairness and transparency

EdenTouch CoLab Ltd is committed to working with clarity and fairness — the same principles we bring to every founder we work with.

1. Our Services

EdenTouch CoLab offers the following paid services:

  • Traction Fog Diagnostic — a 90-minute remote session to identify a founder's specific traction block and one evidence-based next move

  • Clarity Sprint — a structured 4–6 session engagement using the UxAi-ClarityForge® methodology (Vision → Persona → Journey → Sprint)

  • UxAi-ClarityForge® Platform Access — monthly or annual subscription to the UxAi-ClarityForge® platform

  • Workshops and cohort programmes — group learning sessions delivered remotely or in person

2. Traction Fog Diagnostic — Refund Terms

Because the Traction Fog Diagnostic is a time-based professional service, the following terms apply:

  • Full refund: If you cancel your booking at least 48 hours before the scheduled session, you will receive a full refund with no questions asked.

  • Rescheduling: If you need to reschedule, please contact us at least 24 hours before your session. We will find a new time at no additional charge.

  • No refund after the session has taken place. Once a diagnostic session has been delivered, the service is considered complete. We do not offer refunds for completed sessions.

  • No-show: If you do not attend your scheduled session and have not notified us in advance, no refund will be issued. We will offer one rescheduled session as a goodwill gesture.

3. Clarity Sprint — Refund Terms

  • Before the engagement begins: If you request a cancellation before the first session, you will receive a full refund.

  • After the first session: If you are not satisfied after the first session, we will offer a credit toward a future service. No cash refund is issued after the first session has been delivered.

  • Mid-engagement cancellation: If you cancel after two or more sessions, no refund will be issued for sessions already delivered. Any remaining prepaid sessions will be credited toward a future service.

4. Platform Subscriptions (UxAi-ClarityForge®)

  • Monthly subscriptions: You may cancel at any time. Cancellation takes effect at the end of your current billing cycle. No partial-month refunds are issued.

  • Annual subscriptions: If you cancel within 14 days of your initial annual payment and have not used the platform, you will receive a full refund. After 14 days, no refund is issued for annual subscriptions.

  • Free tier: No payment is taken for free tier access. No refund applies.

5. Workshops and Cohort Programmes

  • Full refund: Cancellations made more than 7 days before the workshop or cohort start date receive a full refund.

  • 50% refund: Cancellations made 3–7 days before the start date receive a 50% refund.

  • No refund: Cancellations made less than 3 days before the start date, or after the programme has begun, are not eligible for a refund. A credit toward a future programme may be offered at our discretion.

6. Exceptional Circumstances

We are a human business. If you experience a genuine emergency or exceptional circumstance that prevents you from attending or continuing a service, please contact us. We will consider each situation with fairness and discretion.

Contact: support@edentouchcolab.com

7. How to Request a Refund

To request a refund or cancellation, email us at support@edentouchcolab.com with:

· Your name

· The service you purchased

· The date of purchase or booking

· The reason for your request (optional but helpful)

We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days, depending on your payment provider.

8. Consumer Rights (UK)

Nothing in this policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For digital services and professional consultancy, the 14-day cooling-off period under the Consumer Contracts Regulations may apply unless you have expressly requested the service to begin immediately.

If you have a concern about your statutory rights, you may contact the Citizens Advice Bureau or the Competition and Markets Authority (CMA).

9. Contact Us

EdenTouch CoLab Ltd Company No: 16472666 Email: support@edentouchcolab.com Website: edentouchcolab.com

EdenTouch CoLab Ltd is registered in England and Wales.

Terms & Conditions